Managing People and Performance
Set the standard. Develop your people. Deliver results together.
Overview
Great performance does not happen by accident. It is the result of clear expectations, ongoing development, timely feedback, and a leader who genuinely invests in the growth and success of their team. This program takes a modern, human-centered approach to people and performance management, moving beyond annual reviews and compliance-driven processes toward a dynamic, coaching-led model that brings out the best in individuals and teams. Participants explore their personal leadership style and its impact on team performance, learn to set people up for success through clarity and strengths-based development, and build the confidence to have the performance conversations that matter most, including the difficult ones. The result is a leader who manages performance not as a process to administer, but as a culture to build.
Capability Focus
Leading Self: Leadership style awareness, personal accountability, coaching mindset
Leading Others: Goal setting, feedback, developing individuals, managing underperformance
Leading with Impact: Performance culture, strategic alignment, team effectiveness
Learning Outcomes. Participants will be able to:
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Explain why performance management matters and articulate their role as a leader in driving team results
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Identify their personal leadership style using REACH and adapt their approach to bring out the best in each team member
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Set teams up for success by communicating roles, expectations, and goals with clarity and purpose
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Apply a strengths-based approach to team development, playing to individual talents to maximize collective performance
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Use the GROW coaching model to have meaningful, forward-focused performance conversations
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Define, monitor, and measure performance in ways that are fair, transparent, and motivating
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Deliver feedback that is specific, timely, and framed to drive genuine improvement and development
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Recognize the early signs of underperformance and take confident, constructive action before issues escalate
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Create a team culture where high performance is expected, celebrated, and continuously developed